FAQs

What do I do if I forgot my PIN?

To change your PIN via the website, log in and go to the My Account page. To change your PIN via telephone, please call our toll free line at 1.866.883.4113 during regular business hours.

What do I do if I lost my CLYNK card?

Please call our toll free line at 1.866.883.4113 during regular business hours or send an email to info@clynk.com.

How do I get my money and/or check my balance?

Go to a CLYNK kiosk inside Hannaford, scan your CLYNK card and enter your PIN. You will be able to check your balance or print out a payment slip. You can also view your balance online at www.clynk.com.

What do I do if my payment slip does not print?

Please call our toll free line at 1.866.883.4113 during regular business hours.

What kind of bags can I use?

Customer must use CLYNK bags. They are 100% recyclable bags, which means they won’t end up in a landfill. With each new account sign up the first sleeve of CLYNK bags is free.

Where/how do I get more bags?

Additional bags may be purchased in sleeves of 10 at a participating Hannaford. Large bags are $1.50 plus tax per sleeve and small bags are $1.25 plus tax per sleeve.

Where can I get bag tags?

CLYNK tags can be printed from a CLYNK kiosk using your CLYNK card. If you do not have your CLYNK card, please visit the Hannaford Customer Service desk.

Is there a limit on how many containers I can put in my bag?

There is a 20 pound weight limit (you can mix plastic, glass and aluminum). Please leave enough room to tie off the top with a good knot.

Please drop no more than 6 Smiling Hill Farm bottles per bag.