FAQ

When will I see the money in my account for bags that I’ve recently dropped? 

You will see funds in your account within two business days. Please wait three full business days before contacting us if you’re concerned. You can also check out your account balance online.

Why am I having trouble logging in at CLYNK.com?

Login at CLYNK.com requires a unique username and password that is not the same as your email address and 4-digit PIN. The username and password are created by you when you “register” your card online.

If you originally created your CLYNK account in a Hannaford Supermarket, it is likely that you have not yet taken the step of registering your card online, and therefore you should follow the steps to register your card at CLYNK.com/signup. Have your CLYNK card handy.

On the other hand, if you originally signed up at CLYNK.com, then your card would have been registered automatically and you would have created your unique username and password during this signup process.

What do I do if I forgot my username and password?

If you have forgotten your username, please contact Customer Service at 1.866.883.4113. If you have forgotten your password, please use the “Forgot your password?” link at CLYNK.com/login.

What do I do if I forgot my PIN?

To change your PIN via the website, log in and go to the My Account page.

What do I do if I lost my CLYNK card?

Please send an email to info@clynk.com. If you’re not sending the email from the email address that was registered with your account, include your mailing address, telephone number and the answer to your security question.

How do I get my money?

Go to a CLYNK kiosk inside Hannaford, scan your CLYNK card and enter your PIN. You will be able to check your balance or print out a payment slip. This payment slip is cashable at Hannaford’s customer service desk, with a cashier, or can be applied directly to your grocery bill.

How do I check my balance?

Go to a CLYNK kiosk inside Hannaford, scan your CLYNK card and enter your PIN to view your balance. Once you have registered your card at CLYNK.com/signup, you can also view your balance online at CLYNK.com/login.

What do I do if my payment slip does not print?

Please ask a Hannaford Associate to check the printer. They are able to help onsite.

What kind of bags can I use?

Customers must use CLYNK bags. They are 100% recyclable bags, which means they won’t end up in a landfill. With each new account sign up the first box of CLYNK bags is free. A voucher for a free box is included in mailed home signup kits, or prints out of the kiosk during signup.

Where/how do I get more bags?

Additional bags may be purchased in boxes of 10 at a participating Hannaford. They are sold at cost.

Where can I get bag tags?

CLYNK tags can be printed from a CLYNK kiosk using your CLYNK card.

Is there a limit on how many containers I can put in my bag?

There is a 20-pound weight limit (we recommend that you mix plastic, glass, and aluminum to lighten the load and cushion the glass). Please leave enough room to tie off the top with a strong knot. Keep in mind that your bags are traveling from your car to the drop center, to a CLYNK truck and eventually a processing plant. That’s quite a journey for an overstuffed plastic bag carrying unpadded breakables.

For Maine Customers Only: Please drop no more than 6 Smiling Hill Farm bottles per bag and pad the bag with aluminum and plastic containers, otherwise, they will not make the trip due to the thin structure of the glass.

What containers can go in my bag?

Any plastic, aluminum, or glass beverage container on which a deposit was paid during purchase is eligible to be redeemed with CLYNK. The container must be redeemed in the same state in which the deposit was paid in order to receive redemption value. In other words, CLYNK bags filled with containers purchased in Maine must be redeemed in Maine, and containers purchased in New York must be redeemed in New York in order to receive redemption value.

Although you will not receive redemption value, we will recycle any non-eligible containers that make it into your CLYNK bag so long as they are sturdy plastic, aluminum, or glass beverage containers that resemble those covered by the bottle bill.

To see a full list of eligible containers in your state’s bottle bill, please visit http://www.bottlebill.org/.

What about plastic bottle caps?

Yes! We prefer plastic bottles with their caps on.