Since our inception 13 years ago, we have relentlessly innovated and improved safeguards to reduce errors. Today, we process a staggering number of containers and overall, we are extremely accurate, but errors do still occasionally happen. If you count containers in your CLYNK bags, and there’s a discrepancy between your container count and your account balance, there may be a variety of factors at play:
- Ineligible containers are the most common reason for not receiving a deposit credit. When we process a container that isn’t recognized as redeemable, we’re not authorized to issue a deposit refund.
- Another reason for a credit imbalance is non-registered containers (meaning the beverage falls into a category that should make it eligible for redemption but the manufacturer has not registered it appropriately or has discontinued sale of the product and unregistered it). Either scenario will delay the automatic credit. However, CLYNK may later award what are known as “research credits.” A research credit is issued when containers are eventually registered with the state as payable. We check our records against the registry daily and quickly update our system to apply those credits retroactively, even if it’s days, months or years later. Sometimes, a customer believes the container is worth more than it is – for example, in Maine, there is a common perception that a beer container is worth 15¢ because it is alcohol, but it is only worth 5¢.
- Very infrequently, we can have a processing error that affects a whole bag – the operator forgets to scan a tag, or the machine doesn’t register the bag tag data. This is why we encourage you to always scan each and every bag you drop, because then CLYNK has a record that the bag existed, even if we don’t see it getting processed. We will investigate the issue and credit you for a missing bag in the event that we made an error.
- Finally, the bag may be processed well, but there may be a container missed at the processing station – the container falls off without being seen, gets incorrectly put with another bag, or is missed by the scanner because something about the container makes it difficult to read. For these individual container errors, we rely on our master “lost and found” account from which we reimburse customers.
In situations where you believe your account has not been credited the correct amount, please call us at 1.866.883.4113, or email us. We will do our best to get to the bottom of the discrepancy and will gladly make you whole when a mishap happens on our watch.